Terms
These terms are the agreement between you and the company that runs Ritmai. They cover the free service you can use today and the Ritmai Plus subscription. They are written plainly on purpose: an agreement you did not read is not an agreement you can rely on.
Who you are contracting with
Ritmai is run by Vizuali terapija, MB, a small partnership registered in Lithuania, legal entity code 304245530, registered at Ežero g. 4A, Kurnėnų k., LT-64233 Alytaus r., Lithuania. That company is the trader you contract with and the controller of your personal data. Write to [email protected] about anything on this page.
The company is not registered for VAT today, so no VAT number appears here, no VAT is added to either price below, and the amount shown is the amount charged. If that changes, this page and the prices change with it before anything is charged.
What Ritmai is, and what it is not
Ritmai records what you ate, how you slept and how you felt, and describes the patterns it can see in what you logged. It is a descriptive tool. It sets no calorie targets, keeps no streaks, and scores nobody.
Ritmai is not medical care and not a medical device. It does not diagnose, treat, cure or prevent anything, and nothing it shows you is advice from a clinician. Its estimates are estimates: a meal figure is a model's reading of a photo or a description, and it can be wrong in either direction. Do not use Ritmai to make a decision that belongs to a doctor, and do not delay care because of something it showed you.
Your account
You may use Ritmai from the age of 16. An account starts anonymous — no email address, no password — and you can later link a sign-in method so the same record follows you to another device. Keep that sign-in method safe: it is the only proof that the records are yours, which the privacy policy explains in more detail.
One account is for one person. Do not resell access, scrape the service, or put automated load through it. Ritmai applies a fair-use ceiling to meal estimates so that one heavy run cannot spend the whole service: very heavy days may pause estimates for a while, and manual entry is never metered.
Ritmai Plus
Ritmai Plus is a subscription. It renews automatically for the period you chose until you cancel it, and cancelling stops the next renewal rather than ending the period you have already paid for.
- Annual — €39.99 for twelve months, charged when the period starts.
- Monthly — €7.99 for one month, charged when the period starts.
Both prices are in euro. There is no trial on this website; if one is ever offered, this page says so before you are charged.
You can subscribe on this website. Payment is taken by Stripe: your card details go to Stripe and not to us. You can also subscribe in the iPhone app, and the paragraph below explains why that is a different contract with a different seller.
If you subscribed in the iPhone app, Apple is the seller
An App Store subscription is sold to you by Apple, not by us. Apple takes the payment, Apple decides refunds, and Apple's terms govern that sale. Cancel it in your Apple subscription settings — removing the app does not cancel anything — and ask Apple for a refund through its own request form. We can help you work out what happened, but we cannot refund a payment we never received.
Changing your mind about a subscription bought here
You have 14 days from the day the contract is made to withdraw from it and get your money back, with no reason given. That is the statutory right of withdrawal for a service sold at a distance, and it is yours whatever else this page says.
A subscription is useless if it starts in a fortnight, so the law lets you trade that right for immediate access — but only if you say so deliberately. Before we take you to payment we ask you for two things together: that you expressly ask us to start the service straight away, during the 14 days, and that you acknowledge you lose the right to withdraw once the service has been fully performed. Both are recorded against your account with the version of these terms you were shown, and we send you a copy of both with your receipt. If you would rather not give them, write to us: the withdrawal period then simply runs and access begins when it ends.
Outside that right, a payment already taken for a period you have used is not refundable, and cancelling mid-period does not produce a partial refund. If Ritmai was broken for a stretch you paid for, write to us and say so; a service that did not work is a different conversation from a change of heart.
How to cancel
In the iPhone app, cancel through your Apple subscription settings. For a subscription bought on this website, cancel from your Ritmai settings at any time — the billing page there is Stripe's, and it also shows your invoices and lets you change the card — or by writing to [email protected] if that fails. You never have to ask permission to stop paying.
Cancelling a subscription is not the same as deleting your account, and neither is deleting the app. Erasing your account removes every record we hold about you, and the privacy policy describes how.
Your data
The privacy policy is part of this agreement. The health data Ritmai holds is processed only with your explicit consent, you can withdraw that consent at any time, and withdrawing it costs you nothing you have paid for: the copy of your data and the erasure of it are never conditional on a subscription, and a subscription is never conditional on the consent staying granted.
When Ritmai is unavailable, and when it changes
Ritmai is a small, independent service, and it will occasionally be down for maintenance or for reasons we did not choose. We do not promise a particular level of availability, and we would rather say that than print a number nobody is measuring.
We may change what the service does. If a change removes something a paid subscription was for, or raises the price, you will be told before it takes effect and can cancel — a renewal at a price you were not shown is not a renewal you agreed to. We may end your access if you break these terms in a way that is deliberate or repeated, and if we do, we will tell you why and refund the part of a paid period you did not get.
What we are responsible for
We are responsible for the service being as described here and for doing what these terms say. We are not responsible for a decision you took because of an estimate, for a device or an account you lost control of, or for a third party's service failing — Apple's, Google's or our host's.
Nothing here removes a right you have as a consumer that cannot be removed by agreement, and nothing here limits our liability for death or personal injury caused by our negligence, or for fraud. Where liability can lawfully be limited, ours is limited to what you paid us in the twelve months before the problem — which for a free account is nothing, and that is the honest consequence of a free account rather than a clause hiding one.
The law that applies, and where to complain
Lithuanian law governs this agreement, and the courts of Lithuania have jurisdiction. If you live elsewhere in the EU, that does not take away the consumer protections of the country you live in, and you may bring a claim in its courts.
Complain to us first, at [email protected] — it is the fastest route and usually the only one needed. You can also take a consumer complaint to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba) in Lithuania, or to the equivalent authority where you live. Data protection complaints go to a data protection authority instead, as the privacy policy explains.
When this page changes
The version below is the date this page was last written. If we change it in a way that affects what you agreed to, we will tell you before it applies to you, and you will be asked to accept the new version rather than moved across quietly. Accepting these terms is recorded separately from your privacy consent, because agreeing to a contract and permitting health data to be processed are two different acts and either can happen without the other. When you subscribe here, the version shown at the bottom of this page is the version recorded against your account.